We’re located in the greater San Francisco Bay Area and serve customers and stores worldwide. The Cipher technical team has over 40 years of experience serving the needs of consumers in the cannabis market. We rolled our first joint in 1978, a delicious landrace strain called Maui Wowie with a whopping 4% THC content! Now, 44+ years later, we’re championing a unique line of devices with a modern approach to cannabis consumption. Best-in-class quality, premium functionality, ease-of-use, first-class customer service, and on-demand personalization are the core of our value proposition we offer to the consumer.

Why should you spend your hard-earned money at Cipher?

Unique and High-quality Products: The Cipher brand is committed to the design and manufacture of creative and unique products that enhance the modern active cannabis lifestyle. You can expect high-quality, durability, and excellent value in each of our products.

Customer Service: Our Customer Service is phenomenal, which you’ll experience starting with the order fulfillment process (orders shipped with lightning speed), and continuing with post-sales responsiveness that is above-and-beyond what you’ll expect! Give us a try, and expect that you’ll actually talk to a human!

Shipment Protection: We’ve partnered with Route to offer you the best in shipment tracking and 100% coverage for all lost, stolen or broken items. Using Route’s mobile app (or website), you can visually track not only packages from Cipher, but all of your online orders, no matter where you made the purchase. And, should anything happen to your package during shipment from Cipher, it’s insured by Lloyd’s of London (they pay us to reship you replacement items). What a deal!

Warranty Support: We know that it’s frustrating when something goes wrong. If it does, we’ll quickly resolve the problem, or get a replacement shipped to you ASAP!

Contact Us

If you have any questions about a product, need help with an order, or any other general question, you can connect with us in three ways: 1) click the Contact menu option that you’ll find in both top-level menu and in the footer section of the website; 2) click the green “Need Help?” widget that’s located in the bottom right corner of the screen; or 3) call us at 844-311-7535. Let us know how we can help, and you’ll see how responsive we are to your needs! We trust you will enjoy doing business with Cipher!

Mailing Address:


1484 Pollard Rd., #244

Los Gatos, CA 95032