I can’t seem to get vapor out of my device

It’s most likely that your mouthpiece needs to be cleaned.  If you look at the bottom of your mouthpiece, you’ll see a metal piece at the end of the spring. This is the filter section and it might have been clogged.  Clean as needed.

Also check and make sure your fingers don’t cover the air holes on the metal casing (the three vertical holes).

When you use a 100% convection heating vaporizer like the Eden Switch, we’d like to recommend a few tips. (1) Use finely ground cannabis. (2) Do not tightly pack the dosing capsule.  (3) Take slow steady draws.  Proper packing and draws allow room and time for hot air to flow through your dry herb and deliver the best flavorful clouds.