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Route Shipping Protection

Protect your order with extra shipping insurance from Route. With package theft on the rise, and higher incidences of lost packages, Route will protect you against loss, damage and theft! Backed by Lloyds of London, you’ll have peace of mind that you’ll get your order, or your money back!


Cipher is happy to accept requests to return unused product within the first fourteen (14) days after purchase. The product must be unused, and will be inspected upon return to the Cipher office. In the event any part of the product packaging, and/or product itself, is damaged, Cipher reserves the right to charge a restocking fee that is relative to the amount of damage incurred. It is the buyer’s responsibility to pay for return shipping when the return is of their own choice. Credit will be issued in an amount that includes the price paid minus any shipping and handling costs incurred by Cipher.

For legal and health reasons, Cipher cannot accept returns for refunds of used item(s) of any kind. The product can be outside of shrink wrap and still qualify for a return. If any item(s) are returned for a refund and are found to be used in any way, no refund will be processed, and the item(s) in question will not be returned.